Jacob’s Pillow seeks a Full Time Community Engagement Programs Manager to work closely with the Director of Community Engagement to plan, organize, and implement the Pillow’s year-round Community Engagement Programs.

This role supports the evolving programs of the Community Engagement department to connect with communities through movement and shared arts experiences. With a particular focus on deep and sustained relationship building, access and equity through multiple entry points, and IDEA (Inclusion, Diversity, Equity, Access) practices, the department provides a wide variety of participatory and creative programming that educates and connects communities through dance, often in service of movement as a tool for community building. The Community Engagement Programs Manager is responsible for helping ensure the smooth functioning of the department’s programs and activities and functioning as an interdepartmental liaison.

The ideal individual possesses initiative, a collaborative and service-oriented spirit, and excellent administrative skills, including strong written and verbal communication, to engage with a wide-range of diverse contacts in ways that foster relevance and trust, including youth and service organizations, dance studios, and K-12 students and classroom teachers. Success in this role requires someone who is imaginative and highly motivated, with demonstrated experience as a community-building and collaborative professional. Familiarity with the needs of a fast-paced environment and/or the Berkshire community are a plus.

COVID vaccination is required as a condition of employment. Reasonable accommodations will be considered. A person is fully vaccinated for COVID-19 more than 2 weeks after having received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or more than 2 weeks after having received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen).


  • Plan and manage on-site and virtual public classes, workshops, and Day at the Pillow programs
  • Maintain and evolve department database (Tessitura); oversee data, pull mailing lists for targeted communication, etc.
  • Manage expense and income tracking for department budget
  • Steward and facilitate community dance experiences for diverse populations both on and off-site, including but not limited to: event registration and data collection, community meetings, note-taking, volunteer oversight, meal planning, and transportation support
  • Act as department representative for organization-wide logistics and protocol compliance, including liability and media release waivers and, as applicable, COVID protocols
  • Coordinate logistics related to the Jacob’s Pillow Curriculum in Motion Residency Program, College Partner Program, and Dance Education Laboratory
  • Liaise with Marketing to strategize and promote Community Engagement Program initiatives and public events, and oversee public listservs for community engagement programming
  • Assist with copywriting and proofreading of all promotional materials across multiple platforms (print and online materials including emails, brochures, and social media)
    • Coordinate Spanish translation services for promotional and programmatic needs
  • Liaise with Patron Services and Box Office to manage and track ticket distribution and purchases connected to year-round programs
  • Liaise with Production and Company Management for facility and artist needs
  • Manage department’s archiving of program documentation and assessment and maintain department handbook
  • Assist in processing contracts and paperwork for artists
  • Supervise, train, and mentor two Festival interns
  • Organize and maintain department calendar, files, records, and participant tracking
  • Manage department tour schedule and give public tours
  • Duties and special research projects as assigned, including assisting in the development, implementation, and management of systems for new community programs, including but not limited to outreach and recruitment, registration, transportation support, event planning, meals coordination, stipend tracking, and documentation

Required Qualifications

  • Bachelor’s Degree in a related field (performing arts administration, community organizing, and/or education preferred) or equivalent education and experience
  • 2-3 years of performing arts administration, not-for-profit, project management, community outreach, youth development, teaching and/or artist development experience
  • Experience with and/or appetite for managing institutional database
  • Strong community engagement and facilitation skills, a strategic thinker; a community builder and collaborative professional
  • Strong organizational skills, fastidious attention to detail, and the ability to multitask
  • Ability to thrive in a fluid, grassroots environment
  • Passion for arts access and social justice principles
  • Strong interpersonal skills in email correspondence, phone communication, and in-person situations with colleagues and external partners
  • Ability to listen and respond respectfully to community needs and interests
  • Demonstrated success in building and maintaining relationships with diverse communities across difference and with diverse stakeholders
  • Ability to serve as a representative of Jacob’s Pillow in multiple settings
  • Ability to adjust schedule to work weekends and evenings; the Festival schedule requires a 6-day work week
  • Ability to work well under pressure, with excellent strategic-thinking and problem-solving skills

Preferred Qualifications

  • Experience with Zoom meeting and webinars
  • Experience managing social media accounts through storytelling, such as Facebook and Instagram
  • Passion for/skills in community engagement and community development
  • Knowledge of/interest in dance, dance education, and dance teaching practices a plus

To Apply:  Please email cover letter, resume, and references to hr@jacobspillow.org, with “Community Engagement Programs Manager” in the subject line.

All inquiries and materials will be confidential. Please do not mail hard copies or phone.