Development Systems Coordinator

Jacob’s Pillow seeks a Development Systems Coordinator to join the Philanthropy Department and work closely with/report directly to the Director of Philanthropy. This position will provide leadership for the department in its use of donor management software. This position will be a vital member of the Philanthropy team in ensuring proper data entry, donor acknowledgment, and utilization and growth of data-driven initiatives.


  • Daily manual entry of gifts and pledges into the database, including coding, copying, and filing
  • Perform database cleanup and upkeep under the direction of the Salesforce Administrator and utilizing advanced tools
  • Reconcile all contributed income gifts from individuals with the Business Office according to an established timetable
  • Generate, edit, print, circulate and file acknowledgement letters, including specialized letters to major donors, using both the donor management software and Microsoft Word
  • Serve as the primary liaison for donors making gifts online
  • Facilitate generation of lists, advanced data extractions, custom reports and ad hoc queries
  • Verify the accuracy of system data and monitor resolution of data faults and errors through a process of weekly quality assurance
  • Perform selected system administration tasks under the direction of the Salesforce administrator, such as scheduling reports and alerts

Additional Responsibilities for the right candidate

  • During the Festival as needed, serve as front-line customer service for membership program by working special events and on-campus stewardship efforts

Required Qualifications

  • Two to three years professional office experience
  • 2 year Associates Degree or equivalent
  • Previous experience with detailed data entry  
  • Computer proficiency including familiarity with Microsoft office applications such as Excel and Word
  • Demonstrated organizational skills
  • Ability to work with agility in a fast-paced environment
  • Effective oral and written communication skills
  • Strong attention to detail and commitment to quality
  • Ability to manage very confidential information with impeccable discretion
  • Ability to work independently and as part of the Philanthropy team

Preferred Qualifications

  • Experience with Salesforce and/or fundraising databases such as Raiser’s Edge
  • Four to five years professional office experience
  • Significant data entry experience
  • Proficiency with Google applications such as Gmail, Google Docs and Google Sheets

To Apply: Please email cover letter, resume, and references to [email protected], with “Development Systems Coordinator” in the subject line.

All inquiries and materials will be confidential. Please do not mail hard copies.