Philanthropy Systems Coordinator

Jacob’s Pillow seeks a Philanthropy Systems Coordinator to help manage the Pillow’s database in the area of Philanthropy, providing expertise and daily, hands-on work over a wide spectrum of optimized capabilities. This position is a vital member of the Philanthropy team, ensuring proper data entry; record-keeping; pledge and donation coding; report and list generation; prospect planning; dashboard management; and other key facets that make the database as useful and efficient as possible.


  • Enter gifts and pledges into the database, including coding, copying, and filing.
  • Facilitate generation of lists, advanced data extractions, custom reports, dashboards, and ad hoc queries.
  • Verify the accuracy of system data and monitor resolution of data faults and errors through a process of weekly quality assurance including reconciliation with the Finance Office.
  • Manage all online gifts and communicate these gifts to the appropriate staff member for efficient acknowledgement.
  • Produce reports and assist with general analysis of data as it relates to fundraising and donor recognition.
  • Perform selected tasks including the development and sharing of special reports.
  • Work closely with both Philanthropy teammates and the Business Office to answer all coding and list questions and reconcile donations directly with the Business Office weekly.
  • Serve as a front-line customer service representative for the Philanthropy group, as needed both remotely and on the Pillow campus.
  • Take on special projects as assigned related to position.

Required Qualifications

  • Minimum of three years of non-profit database experience in major donor systems. (Tessitura preferred, experience in Raiser’s Edge or Salesforce also helpful.)
  • Excellent attention to detail and accuracy.
  • A keen sense of responsibility and commitment.
  • Ability to manage multiple projects simultaneously while meeting deadlines.
  • Strong technical skills; proficiency in Google and Microsoft Office applications.
  • High level of typing accuracy and speed.
  • Team player who can work both independently and collaboratively.
  • Demonstrated organizational skills.
  • Effective oral and written communication skills.
  • Ability to manage confidential information with impeccable discretion.

To Apply:  Please email cover letter, resume, and references to [email protected], with “Philanthropy Systems Coordinator” in the subject line.

All inquiries and materials will be confidential. Please do not mail hard copies or phone.