Retail Coordinator

Jacob’s Pillow seeks a Retail Coordinator who will report to the Pillow’s Director of Finance and Human Resources and supervise Seasonal Store Staff and Volunteers. This position is Year-Round, Part-Time September through January, Full-Time February through August.


Year-Round – September through April

  • Pull final sales reports from prior festival season
  • Manage the online store including, but not limited to:
    • Processing and shipping of all orders
    • Tracking inventory
    • Maintaining online store content
    • Organizing promotional campaigns
    • Coordinating photo shoots, copy writing, and other needs for the online store
  • Process and monitor all interdepartmental use of gift merchandise
  • Manage and maintain store budget and financial records
  • Oversee all purchasing and product development
  • Work with Digital Initiatives and Marketing Manager and other designers to create designs/artwork for merchandise
  • Solicit feedback from staff/Trustees and consult with field experts as appropriate
  • Organize all incoming product for the festival and upload it into POS system
  • Manage gift cards
  • Recruit, train, and supervise seasonal staff and store volunteers

Festival – May through August
Includes some year-round responsibilities as well as the following:

  • Manage set-up and initial design of store as well as organize the season-end closing of the store
  • Manage all daily functions of retail operations including, but not limited to:
    • Opening and closing
    • Reconciliation
    • Re-stocking floor
  • Pull daily, weekly, and monthly total sales reports for the Business Office
  • Organize and coordinate all re-ordering
  • Coordinate with other departments for special events such as book signings, Third Thursday, etc.
  • Organize displays and promotional materials throughout the festival
  • Work with the Marketing Department to develop marketing strategies and promotional campaigns for the store
  • Organize staff scheduling