Festival 2021
Patron COVID Protocols

COVID-19 Courtesy Agreement

Jacob’s Pillow is part of a Berkshire-based consortium of cultural organizations who have developed the following unified “COVID-19 Code of Courtesy” that addresses public safety for all of our visitors.  These guidelines have been reviewed and endorsed by the Berkshire Public Health Alliance and Tri Town Health Department for their respective communities. Please note: each individual organization may have additional restrictions.

  • Travelers from out of state, as per the State Advisory, are required to attest that they are in compliance with current Massachusetts travel guidelines and CDC guidelines.
  • Masks are required of all visitors and staff, regardless of their vaccination status, while on the property, including when outside.  Masks should fit tightly and meet CDC guidelines. Gaiters and scarves are not a substitute for a multi-layer mask. Masks may only be removed while seated in areas designated for eating or drinking (where permitted).   
  • Please practice social distancing by keeping six feet between you and others who are not in your party and by following all single direction and spacing markers.
  • Please practice regular hand hygiene during your visit. Hand sanitizing and/or disinfectant wipes stations are provided throughout the venue and outdoors.
  • If you are not feeling well or are experiencing symptoms of COVID-19 as defined by the CDC, have been exposed to anyone with the virus within the last 14 days, or have been advised to self-quarantine within the last 10 days, please delay your visit to a later time and contact us to discuss rescheduling options. 
  • To enable contact tracing, should that be necessary, all ticket holders will be required to provide their contact information. 

These guidelines are consistent with current Board of Health and State Orders, though we may establish stricter policies based on local conditions. If you do not adhere to these guidelines, we reserve the right to have you removed from the premises.

Even if you have been vaccinated, all visitors and staff are obligated to follow all of these protocols until State and local Boards of Health determine local conditions no longer necessitate these restrictions are needed to limit the spread of disease. We recognize that safety guidelines and protocols will likely change throughout the summer on the local, state, and federal levels. We ask for your patience as we adapt our policies in response. Some of our safety guidelines and protocols will not change immediately, and some may not change at all. Please do your part to protect yourself and others, and notify a Jacob’s Pillow staff member if you have questions or concerns about your health and safety at any time. Jacob’s Pillow staff reserves the right to ask non-compliant patrons to leave the site.

Need help planning your visit? Use our FAQ guide for your summer planning.

If you have any questions regarding your visit, please contact our Box Office team at 413-243-0745 or by email at [email protected]


Festival Guidelines

In 2021, we have re-envisioned the Jacob’s Pillow Dance Festival experience in order to provide a safe and COVID restriction-compliant experience for audiences, artists, volunteers, and staff.

All events at Jacob’s Pillow this summer will be held outside or in outdoor tents. Performances and PillowTalks are subject to cancellation due to inclement weather. Should Jacob’s Pillow have to cancel a performance, every ticket holder will be notified via email communication as well as updates posted on our website. (For more details on rain plans, scroll down to the “How to Attend a Performance” section on this page.)

Patrons are only permitted to enter the Jacob’s Pillow campus if they have a ticket to at least one event on that day. Please register in advance for all events you plan on attending during your visit to Jacob’s Pillow, including onsite performances, visits to the Archives, and workshops. Maintaining an ability to strictly manage capacity on site is essential to the health and safety of everyone present.

Each visitor must complete a pre-provided Health Questionnaire affirming they have not recently exhibited symptoms of COVID-19. This questionnaire will be provided in each order confirmation email. Upon arrival, visitors will be asked the following questions:

  • Are you attending a performance/event today?
  • Has the Health Questionnaire been completed by every party member?
  • Do you have your e-ticket(s) readily available to be scanned at the entrance of your venue(s)?

Upon arrival to Jacob’s Pillow, make sure your questionnaire submission page confirmation is available for review, either printed or via mobile device. If your form is not readily available, there will be a QR code that can scan with a smartphone to fill out the form on site.

We encourage you to take your temperature before leaving home. If you have a temperature above 100.4 degrees Fahrenheit, have been exhibiting symptoms of COVID-19 as determined by the CDC, including coughing or shortness of breath, or believe you’ve been exposed to COVID-19, please do not come to Jacob’s Pillow. All tickets are fully refundable. Please call our Box Office during open hours to coordinate a refund or donation.


In the Event Of…

Medical Emergency: On days that Jacob’s Pillow is open to the public for performances, there will be an authorized Health Care Professional available to patrons who have health concerns. 

Campus Emergency: Jacob’s Pillow has preparedness plans ready should an emergency occur during a performance (such as unanticipated inclement weather or a wildlife interruption). In the event of an emergency, Jacob’s Pillow staff and volunteers will guide patrons to a designated area that complies with all COVID-19 safety guidelines. 

Cancellation: Should Jacob’s Pillow have to cancel an event, every ticket holder will be notified via email communication. Updates will also be posted to our website.

COVID-19 Exposure: In the event that we receive notification of a visitor testing positive for COVID-19, Jacob’s Pillow will notify any concurrent visitors to the site via email as quickly as possible. Jacob’s Pillow will be notified of any positive-tested visitors as part of contract tracing efforts by the Department of Health, as required by Massachusetts State Policies.

All performances this summer will run for approximately 45 minutes.

 

Performance Registration / RSVP

Every event on the Jacob’s Pillow campus will require an RSVP made in advance during the 2021 summer season. Events will include but are not limited to:

  • Performances on the Henry J. Leir Outdoor Stage
  • Site-based performances on the Jacob’s Pillow campus

Each patron will receive an e-ticket, which must be scanned at designated entrances. E-tickets are provided via email and highly encouraged. Print-at-home tickets are also available, should a patron not have access to a smartphone. Ticket scan information will be used to aid in contact tracing efforts should a. visitor test positive for COVID-19, in accordance with Massachusetts State Policies.

 

Performance Parking

Patrons will receive directions on where to park and suggested pathways in the Know Before You Go email. Patrons attending a performance at the Henry J. Leir Outdoor Stage should park in the Main Parking Lot. Patrons attending a site-based performance should park in the Overlook Parking Lot. Upon arrival, patrons are expected to present their completed Health Questionnaire.

 

Performance Paths

Once you arrive on campus, you will receive directions from staff and volunteers to ensure safe distancing on the pathways. Patrons attending a site-based performance will be directed to a check-in booth before the performance begins. The Great Lawn (southeast side) will be the gathering space prior to performances. All patrons must wear a facial covering over their nose and mouth in all areas of the Pillow campus.

 

Check-In and Social Distancing

Please arrive no more than 10 minutes before the time you were assigned for timed entry to limit the number of people congregating before a performance. Please follow social distancing markers when lining up at the check-in table and maintain a minimum of six feet of distance from others not in your party. The check-in table will provide hand sanitizer and sanitizing materials, if needed.

 

Golf Carts

Two golf carts will be available to transport patrons. These carts will mainly be used for transport from the Main Parking Lot to the Henry J. Leir Outdoor Stage. Golf carts will be available for up to two patrons from the same party at a time. We encourage patrons to sit in the back of the cart. If necessary, the front passenger’s seat will be available with a plexiglass/vinyl divider situated between the driver and the patron. Carts are road certified for access to the Leir Stage entrance. Carts will be cleaned between uses by the driver. Hand sanitizer will be provided in the cupholder for patron usage.

 

Rain Plan

All ticket holders will be notified by email three hours prior to their start time if their in-person event has been cancelled, with details on how, if applicable, they can join for a same-day digital opportunity instead. Our website and Box Office phone messages will also be updated with information. We will provide you with the opportunity to either donate the amount of your tickets or receive a 100% refund.

 

Performance Restrooms and Hand Washing Stations

Restrooms will be available to patrons, though patrons are encouraged to use their personal facilities before visiting Jacob’s Pillow.

  • Ticket holders at the Henry J. Leir Outdoor Stage may use the Annex Restrooms, located at the intersection of the Main Path and George Carter Road.
  • Ticket holders for site-based performances, workshops, and Archives visits may use the Courtyard Restrooms, located outside of the Ted Shawn Theatre and the Box Office.
  • Portable Restrooms are available for family or gender neutral use.

 

Concessions and Food Policy

Food and drink may only be consumed at the picnic tables on the Great Lawn, located across from the Ted Shawn Theatre. Picnic tables are available on a first come, first served basis. Food and drink are not permitted in any buildings or in any outdoor performance spaces at any time. Concessions are available as a grab and go/café purchase on site during the hours of performances. Visitors are allowed to bring their own food.

 

Attending Other Pillow Events

If you plan to attend multiple events or wish to visit the Archives during your visit, please make sure you have reserved individual tickets for ALL events. Tickets can be reserved at the Box Office during opening hours.

Reading Room Registration / RSVP

All visitors to the Norton Owen Reading Room must RSVP for a free ticket (separate from performance tickets) in order for Jacob’s Pillow to comply with Massachusetts State guidelines for contact tracing. Please be ready to show your e-ticket to the staff member at the Reading Room entrance. Stop by the Box Office if you are on site and have event/ticket related questions.

 

PillowTalk Registration / RSVP

All PillowTalk attendees must RSVP for a free ticket in order for Jacob’s Pillow to comply with Massachusetts State guidelines for contact tracing. Please be ready to show your e-ticket to the staff member at the Blake’s Barn entrance. If you decide you’d like to attend a PillowTalk while on campus for another event, check in at the Box Office to find out if tickets are available.

 

Archives Parking

Visitors should park in the Archive-designated area of the Main Parking Lot. Parking Lot Ambassadors may assist with your arrival. Parking Lot Ambassadors will have quick access to the Health Questionnaire if you need to fill it out.

 

Archives Paths

Visitors should follow the gravel path towards Blake’s Barn, where one entrance will be labeled for access. Reading Room access is through the Blake’s Barn Exhibition Space.

 

Check-In and Social Distancing

Please follow social distancing markers when waiting to check in, and keep six feet between you and others not in your party. The check-in area will provide hand sanitizer and sanitizing materials if needed.

  • Reading Room: Please arrive on time for your appointment to limit waiting capacity and time.
  • PillowTalkPlease arrive no more than 10 minutes before the PillowTalk to limit waiting capacity and time.
  • Exhibit space: Visitors on campus with tickets to a prior event can visit the exhibition space. No additional reservations are required.

 

Rain Plan

All ticket holders will be notified by email three hours prior to their start time if their PillowTalk has been cancelled, with details on how to experience the event digitally instead. Our website and Box Office phone messages will also be updated with this information.

 

Archives Restrooms and Hand Washing Stations

Restrooms will be available to patrons, though patrons are encouraged to use their personal facilities before visiting Jacob’s Pillow. Blake’s Barn visitors may use the Courtyard restrooms and Hand Washing Station located between the Ted Shawn Theatre and the Box Office. 

 

Concessions and Food Policy

Food and drink may only be consumed at the picnic tables on the Great Lawn, located across from the Ted Shawn Theatre. Picnic tables will be available on a first come, first served basis. Food and drink are not permitted in any buildings or in any outdoor performance spaces at any time. Concessions will be available as a grab and go/café purchase on site during the hours of performances. Visitors are allowed to bring their own food.

 

Archives Capacity

Social distancing is required. Please keep six feet between you and others that are not in your party and comply with posted patron capacities.

  • The Reading Room is limited to 10 patrons
  • PillowTalks are limited to 20 patrons
  • Exhibit space is limited to 10 patrons

 

Attending Other Pillow Events

If you plan to attend performances or workshops on the day of your Archives visit, please make sure you have reserved individual tickets for ALL events. Tickets can be reserved at the Box Office during opening hours.

Registration / RSVP

All visitors must RSVP online to reserve a ticket for workshops in advance in order for Jacob’s Pillow to comply with Massachusetts State guidelines for contact tracing. Please be ready to show your e-ticket to the staff member at the Great Lawn Tent check-in. 

 

Workshop Parking

Workshop attendees should park in a designated area of the Main Parking lot. Parking Lot Ambassadors may assist with your arrival. Parking Lot Ambassadors will have quick access to the Health Questionnaire if you need to fill it out.

 

Workshop Paths

Please follow the Main Path entrance towards the Great Lawn Tent for check-in.

 

Check-In and Social Distancing

Please arrive no more than 10 minutes before your workshop or meeting time to limit waiting capacity and time. Please follow social distancing markers when lining up at the check-in table and maintain a minimum of six feet of distance from others not in your party. The check-in table will provide hand sanitizer and sanitizing materials, if needed. 

Workshops are limited to 25 participants. The dance floor will be arranged to promote social distancing. When entering the space, please drop off belongings in the designated area while maintaining your distance from other workshop participants and their belongings, then take a specified spot on the floor.

 

Rain Plan

All ticket holders will be notified by email three hours prior to their start time if their in-person event has been cancelled. Our website and Box Office phone messages will also be updated with this information. We will provide you with the opportunity to either donate the amount of your tickets or receive a 100% refund.

 

Workshop Restrooms and Hand Washing Stations

Restrooms will be available to patrons, though patrons are encouraged to use their personal facilities before visiting Jacob’s Pillow. Workshop participants can use the Courtyard restrooms and Hand Washing Station located between the Ted Shawn Theatre and the Box Office.

 

Concessions and Food Policy

Food and drink may only be consumed at the picnic tables on the Great Lawn, located across from the Ted Shawn Theatre. Picnic tables will be available on a first come, first served basis. Food and drink are not permitted in any buildings or in any outdoor performance spaces at any time. Concessions will be available as a grab and go/café purchase on site during the hours of performances. Visitors are allowed to bring their own food.

 

What to Bring to a Workshop

Please bring your own water bottle and towel (if needed) to the workshop. We will not be offering a public water cooler. Water bottles can be filled in the Hand Washing Station and restrooms between the Ted Shawn Theatre and the Box Office.

Masks are required for the duration of your visit to campus, including during the workshop. We recommend bringing a few extra masks so you can replace, if needed, during the workshop. We understand masks might make it harder to breath during exercise; please self-monitor for symptoms of light-headedness, dizziness, numbness or tingling, and shortness of breath, and alert a Jacob’s Pillow staff member if assistance is needed. 

Please bring indoor shoes (preferred) to change into. Each workshop description will specify suggested shoes. 

Yoga mats will not be provided by Jacob’s Pillow. Please bring your own if needed.

 

Workshop Observation

Observation by the general public is not encouraged at this time. Should a minor be participating in a workshop, an adult or guardian is allowed to stay for the duration of the workshop in a designated area. This person must visit the Great Lawn Tent check-in station for contact tracing purposes and to complete the Jacob’s Pillow Health Questionnaire form.

 

Attending Other Pillow Events

If you plan to attend performances or visit the Archives on the day of your workshop visit, please make sure you have reserved individual tickets for ALL events. Tickets can be reserved at the Box Office during opening hours.