Patron COVID Protocols
This summer we are prioritizing the health and safety of all community members who pass through our campus.
Jacob’s Pillow is part of a Berkshire-based consortium of cultural organizations, who stand together in placing public safety first. As state guidelines have changed, each organization has created its own set of safety protocols, under the guidance of its local public health authority, for how the public can experience its performances, events, spaces, and/or galleries. We encourage you to review each company’s policies, as they may be slightly different from one another. We all support each other in upholding public safety for staff, artists, and visitors.
- Masks are required if you are not fully vaccinated and strongly encouraged for all visitors. For roving performances where physical distancing may not be maintained throughout, masks are required regardless of vaccination status. While we do not plan to require proof of vaccination status, we ask all patrons to respect and adhere to the mask regulations appropriately.
- As of July 12, 2021, Jacob’s Pillow will no longer require patrons to fill out a health questionnaire prior to their arrival.
- Please practice physical distancing by keeping 3 feet between you and others who are not in your party.
- Please practice regular hand hygiene during your visit.
- If you are not feeling well or are experiencing symptoms of COVID-19 as defined by the CDC, please delay your visit to a later time and contact us to discuss rescheduling options.
- Travelers from out of state are encouraged to review current CDC guidelines before coming to our campus.
Our guidelines are developed in consultation with medical experts and state and federal guidelines. Thank you for your cooperation in ensuring the safest possible experience on our campus for all patrons. If you do not adhere to these guidelines, we reserve the right to have you removed from the premises.
Need help planning your visit? Use our FAQ guide for your summer planning. If you have any questions regarding your visit, please contact our Box Office team at 413-243-0745 or by email at [email protected].
We recognize that safety guidelines and protocols will likely change throughout the summer on the local, state, and federal levels. We ask for your patience as we adapt our policies in response. Some of our safety guidelines and protocols will not change immediately, and some may not change at all.
In 2021, we have re-envisioned the Jacob’s Pillow Dance Festival experience in order to provide a safe and COVID restriction-compliant experience for audiences, artists, volunteers, and staff.
Our grounds are open: Tue 12pm-5pm; Wed-Sat 12pm-8pm; Sunday 12pm-5pm. Please be mindful and respectful of campus signage and ongoing construction.
All events at Jacob’s Pillow this summer will be held outside or in outdoor tents. Performances are subject to cancellation due to inclement weather. Should Jacob’s Pillow have to cancel a performance, every ticket holder will be notified via email communication as well as updates posted on our website. (For more details on rain plans, scroll down to the “How to Attend a Performance” section on this page.)
In the Event Of…
Medical Emergency: On days that Jacob’s Pillow is open to the public for performances, there will be an authorized Health Care Professional available to patrons who have health concerns.
Campus Emergency: Jacob’s Pillow has preparedness plans ready should an emergency occur during a performance. In the event of an emergency, Jacob’s Pillow staff and volunteers will guide patrons to a safe, designated area.
Cancellation: Should Jacob’s Pillow have to cancel an event, every ticket holder will be notified via email communication. Updates will also be posted to our website.
COVID-19 Exposure: In the event that we receive notification of a visitor testing positive for COVID-19, Jacob’s Pillow will notify any concurrent visitors to the site via email as quickly as possible.
All performances will run for approximately 45 minutes and do not have an intermission.
Performance Registration / RSVP
Every performance requires a ticket purchase made in advance during the 2021 summer season. Events will include:
- Performances on the Henry J. Leir Outdoor Stage
- Site-based performances on the Jacob’s Pillow campus
Each patron will receive an e-ticket, which can be presented on a smartphone device or printed at home.
Check-In & Parking
The performance space opens 45 minutes before start time. Pre-Show Talks led by a Jacob’s Pillow Scholar-in-Residence take place 20 minutes before each performance at the Henry J. Leir Stage.
Parking on the Jacob’s Pillow campus is free. Patrons attending a performance at the Henry J. Leir Stage should park in the Main Parking Lot. Patrons attending a site-based performance should park in the Overlook Parking Lot.
Golf carts are available to and from parking lots to performance spaces during performance times.
Jacob’s Pillow consults with an independent meteorologist before cancelling any performances. We ask that all ticket buyers keep an eye out for important customer service updates on the day of their ticketed event. All ticket holders will be notified by email 3 hours prior to their start time if an onsite event has been cancelled.
We feel a deep sense of disappointment when we have to cancel a show. Nonetheless, we must look out for the safety of the artists, as well as our audience members, during this summer of all-outdoor performances. Our all-outdoor season keeps us COVID-compliant but makes us more vulnerable to inclement weather, including losses in revenue due to cancelled performances. When you donate your tickets back, you help us to offset this cost.
We hope you will consider supporting Jacob’s Pillow by donating the cost of your ticket should your onsite performance be cancelled. If you choose not to donate, all ticket buyers will receive a full refund, processed within 2 weeks of the cancelled performance.
Dining on Campus
Food and drink are not permitted to be consumed during the performance. Onsite concessions are available; please order 24 hours in advance (click here for menu). Limited grab-and-go options may also be available. Picnics welcome as always!
Reading Room Registration
As of July 12, registration is no longer needed for visits to the Norton Owen Reading Room. Drop-in visits accepted Tue 12pm-5pm; Wed-Sat 12pm-8pm; Sunday 12pm-5pm.
Masks must be worn in the Norton Owen Reading Room regardless of vaccination status. Thank you for your cooperation.
Prior registration is required for PillowTalks. If you decide you’d like to attend a PillowTalk while on campus for another event, please check in at the Box Office to find out if tickets are available.
Workshops take place in the Great Lawn Tent. Masks must be worn in the Great Lawn Tent for the duration of the class regardless of vaccination status. Thank you for your cooperation.
Workshops have a limited capacity to promote physical distancing.
All ticket holders will be notified by email if a weather emergency cancels their workshop.
What to Bring to a Workshop
Please bring your own water bottle and towel (if needed) to the workshop.
Masks are required during the workshop. We recommend bringing a few extra masks so you can replace, if needed, during the workshop. We understand masks might make it harder to breath during exercise; please self-monitor for symptoms of light-headedness, dizziness, numbness or tingling, and shortness of breath, and alert a Jacob’s Pillow staff member if assistance is needed.
Please bring indoor shoes (preferred) to change into. Each workshop description will specify suggested shoes. Yoga mats will not be provided by Jacob’s Pillow. Please bring your own if needed.
Observation by the general public is not encouraged at this time. Should a minor be participating in a workshop, an adult or guardian is allowed to stay for the duration of the workshop in a designated area. This person must visit the Great Lawn Tent check-in station.
Jacob’s Pillow will prioritize the health and safety of all community members as they pass through campus this summer by investing in medical staffing, COVID-19 testing, Personal Protective Equipment (“PPE”), and implementing extensive protocols in consultation with medical professionals and in accordance with applicable federal and state laws and regulations.
We ask each person planning to participate in our community to commit to adhering to these guidelines at all times. This commitment is vital to the well-being of the Pillow community—artists, students, interns, faculty, staff, and visitors.
We ask that honesty and diligence are upheld as central values by all, as our actions both on and off campus will have a direct impact on our entire community and ability to hold programs as planned. These values directly correlate to the broader set of Pillow values, which can be found in detail here.
The Jacob’s Pillow campus is open Tuesday 12-5pm, Wednesday-Saturday 12-8pm, and Sunday 12-5pm.