Patron COVID Protocols
All performances will run for approximately 45 minutes and do not have an intermission.
Performance Registration / RSVP
Every performance requires a ticket purchase made in advance during the 2021 summer season. Events will include:
- Performances on the Henry J. Leir Outdoor Stage
- Site-based performances on the Jacob’s Pillow campus
Each patron will receive an e-ticket, which can be presented on a smartphone device or printed at home.
Check-In & Parking
The performance space opens 45 minutes before start time. Pre-Show Talks led by a Jacob’s Pillow Scholar-in-Residence take place 30 minutes before each performance at the Henry J. Leir Stage.
Parking on the Jacob’s Pillow campus is free. Patrons attending a performance at the Henry J. Leir Stage should park in the Main Parking Lot. Patrons attending a site-based performance should park in the Overlook Parking Lot.
Golf carts are available to and from parking lots to performance spaces during performance times.
Jacob’s Pillow consults with an independent meteorologist before cancelling any performances. We ask that all ticket buyers keep an eye out for important customer service updates on the day of their ticketed event. All ticket holders will be notified by email 3 hours prior to their start time if an onsite event has been cancelled.
We feel a deep sense of disappointment when we have to cancel a show. Nonetheless, we must look out for the safety of the artists, as well as our audience members, during this summer of all-outdoor performances. Our all-outdoor season keeps us COVID-compliant but makes us more vulnerable to inclement weather, including losses in revenue due to cancelled performances. When you donate your tickets back, you help us to offset this cost.
We hope you will consider supporting Jacob’s Pillow by donating the cost of your ticket should your onsite performance be cancelled. If you choose not to donate, all ticket buyers will receive a full refund, processed within 2 weeks of the cancelled performance.
Dining on Campus
Food and drink are not permitted to be consumed during the performance. Onsite concessions are available; please order 24 hours in advance (click here for menu). Limited grab-and-go options may also be available. Picnics welcome as always!
Reading Room Registration
As of July 12, registration is no longer needed for visits to the Norton Owen Reading Room. Drop-in visits accepted Tue 12pm-5pm; Wed-Sat 12pm-8pm; Sunday 12pm-5pm.
Masks must be worn in the Norton Owen Reading Room regardless of vaccination status. Thank you for your cooperation.
Prior registration is required for PillowTalks. If you decide you’d like to attend a PillowTalk while on campus for another event, please check in at the Box Office to find out if tickets are available.
Workshops take place in the Great Lawn Tent. Masks must be worn in the Great Lawn Tent for the duration of the class regardless of vaccination status. Thank you for your cooperation.
Workshops have a limited capacity to promote physical distancing.
All ticket holders will be notified by email if a weather emergency cancels their workshop.
What to Bring to a Workshop
Please bring your own water bottle and towel (if needed) to the workshop.
Masks are required during the workshop. We recommend bringing a few extra masks so you can replace, if needed, during the workshop. We understand masks might make it harder to breath during exercise; please self-monitor for symptoms of light-headedness, dizziness, numbness or tingling, and shortness of breath, and alert a Jacob’s Pillow staff member if assistance is needed.
Please bring indoor shoes (preferred) to change into. Each workshop description will specify suggested shoes. Yoga mats will not be provided by Jacob’s Pillow. Please bring your own if needed.
Observation by the general public is not encouraged at this time. Should a minor be participating in a workshop, an adult or guardian is allowed to stay for the duration of the workshop in a designated area. This person must visit the Great Lawn Tent check-in station.