In recognition of the profound impact of this global crisis, we have made the difficult decision to cancel Jacob's Pillow Festival 2020 for the safety of our staff, artists, audiences, community partners, friends, and the dance community. Click here to read more.

Member Portal
How-To Guide & FAQs

Jacob’s Pillow’s new portal will make it much easier to manage your Pillow account, including donations and ticket purchases. Thank you for updating your existing account – or activating a new one – by following these instructions.

If you already have an account:

Step 1:
Go to the login screen at OR simply begin the donation or ticket process. Either option will ultimately take you to the correct page.

Step 2:
At the login screen, click the link for “Retrieve Password.” A pop-up window will ask for your email address. Fill this in and click “Submit.”

Step 3:
You will receive an email with a “Reset Password” link. Click the link and follow the instructions.

Step 4:
Return to the login screen and enter your email and new password.

If you are starting an account:

Step 1:
Begin the donation or ticket process. At the conclusion, it will prompt you to enter your account information or register for an account. Click “Register.”

Step 2:
Once you have completed the form you will be all set.

If you have any questions or need assistance, please contact Alexis DiBartolomeo, Membership and Individual Support Manager, at [email protected].

Thanks so much for your commitment to and support for Jacob’s Pillow!