Member Portal
How-To Guide & FAQs

Jacob’s Pillow’s new portal will make it much easier to manage your Pillow account, including donations and ticket purchases. Thank you for updating your existing account – or activating a new one – by following these instructions.

If you already have an account:

Step 1:
Go to the login screen at OR simply begin the donation or ticket process. Either option will ultimately take you to the correct page.

Step 2:
At the login screen, click the link for “Retrieve Password.” A pop-up window will ask for your email address. Fill this in and click “Submit.”

Step 3:
You will receive an email with a “Reset Password” link. Click the link and follow the instructions.

Step 4:
Return to the login screen and enter your email and new password.

If you are starting an account:

Step 1:
Begin the donation or ticket process. At the conclusion, it will prompt you to enter your account information or register for an account. Click “Register.”

Step 2:
Once you have completed the form you will be all set.

If you have any questions or need assistance, please contact Alexis DiBartolomeo, Membership and Individual Support Manager, at [email protected].

Thanks so much for your commitment to and support for Jacob’s Pillow!