Three House Management Interns will be hired for the summer of 2021. Each intern will manage a house, outdoor space for 2021, as well as work in the Box Office to provide the highest level of customer service to patrons.
While house managing, duties include training and supervising volunteer ushers; managing the audience’s entrance, seating, and exit from the theatre; ensuring prompt curtain times; maintaining appropriate conditions in the theatre; auditing theatre attendance; being a point of contact during emergency procedures.. The interns work closely with the Theatre Manager and Patron Services Interns, the Director of Patron Services, Box Office Management and staff, and Production staff. As part of the Patron Services team, responsibilities include educating patrons, providing exemplary customer service, processing orders and exchanges, and assisting with projects in data management that may enhance the overall customer experience.
Candidates should be confident in a public leadership role, detail-oriented, organized, an effective time manager, problem solver, and self-motivated. Excellent interpersonal and customer service skills are a must. Experience in house management as well as basic cash handling skills and customer service is preferred.
Jacob’s Pillow strives to create and provide an inclusive environment that promotes belonging for people of all backgrounds to experience art. We do not tolerate hate or disrespect towards patrons, artists, staff, or anyone visiting our campus. We value applicants that are enthusiastic in creating this space to align with our values.
Intern applications are open for the 2021 season!
Applications are due Monday, March 15, 2021.