Box Office

You can purchase tickets online anytime through our website, with links available on event pages in the [calendar]. During operating hours, our Box Office team can assist you by phone, and during the Festival season you can also visit us in person. Tickets for the 2026 Festival will be available to Members at certain levels beginning in March 2026, with public sales opening in April 2026. Learn more about [membership] or explore the [Festival].

Jacob’s Pillow does not provide refunds, and programs, casting, and pricing are subject to change without notice. If you are unable to attend, you may convert your tickets into a tax-deductible donation (receipt provided), which supports the non-profit programs of Jacob’s Pillow. Please note that ticket resale on Pillow grounds is strictly prohibited.

This summer, we are introducing a secure digital ticketing system. Tickets can be accessed on your phone, shared with ease, and scanned quickly at check-in. Sharing tickets is simple and secure—transfer them digitally to friends without printing or forwarding PDFs. [Learn more] or access your [ticket portal].

A $2.50 transaction fee applies per order. Additional venue fees are $5 per ticket for the Ted Shawn and Doris Duke Theatres, and $3 per ticket for the Henry J. Leir Stage. Fees may be waived at the Box Office on a case-by-case basis with manager approval. In addition to covering administrative costs, a portion of all fees supports the preservation of Jacob’s Pillow’s National Historic Landmark grounds and buildings, helping to sustain both the Festival and this historic site for future generations.

Beginning June 25, patrons may choose between Digital Ticket Delivery or Will Call (printed tickets held for pickup at the Box Office during the week of your performance). Starting one hour before the first performance each day, the Box Office handles only sales for that day’s shows, and cannot process pickups, exchanges, or future-date transactions at that time. If you’d like to pick up all your season tickets at once, please plan to do so before the daily cutoff.

If a performance is sold out online, it is also sold out via the Box Office and phone. Returned tickets are posted online immediately as they become available, which is the fastest and most reliable way to check for openings. We encourage you to revisit the [calendar] for other available events.

Exchanges are available when tickets remain, with a $5 per order exchange fee prior to a performance. Members and package holders of 6+ performances receive free exchanges up to 48 hours before a show. Exchanges may be made between venues for the value of the higher-priced ticket, but we cannot refund price differences or guarantee comparable seating.

Ticket vouchers may be requested by emailing [email protected]. These are issued digitally and valid through the end of the calendar year in which they are purchased, and may be applied toward future ticket purchases.

Admitted at the discretion of the House Manager. Entry may not be possible once the performance begins.

Accessible seating is available at all venues. Contact the Box Office in advance for accommodations.

All programming, pricing, and casting is subject to change.