Frequently Asked Questions
When is the Pillow open?
The Pillow grounds are open every day and administrative offices are open Monday-Friday 9:30am-5pm. Parking is FREE and you do not need a ticket to enter the grounds. The Archives are open to the public by appointment or by chance during business hours. To make an appointment, contact Norton Owen at 413.243.9919 x150 or [email protected]; or Patsy Gay at 413.243.9919 x154 or [email protected]
Where do I park?
The Pillow has two public parking lots and both are FREE of charge and open to the public. When you arrive, please pull into our main parking lot entrance. There is NO parking allowed on George Carter Road. Any cars in violation will be towed at the owner’s expense
Jacob’s Pillow Grounds Map
Click image to enlarge
What offerings are open to the public year-round?
How do I buy tickets to Pillow Parties?
Are the grounds fully accessible?
Our theaters and studios are wheelchair accessible; please call 413.243.9919 in advance if you require special seating. For special events and venues, please call the Main Office for detailed seating information. The Inside/Out performance space is located outdoors with mats located along the main pathways for wheelchair and walker use, during the Festival. Accessible public restrooms are located in both the theaters and in two additional locations on the Pillow grounds. Learn more about accessibility at Jacob’s Pillow.
Help! I’ve lost my belongings on-site. How do I get them back?
Don’t panic, we have a lost and found located on our campus. If you have lost an item please call 413.243.9919 x191 or email [email protected] with a description of the item and how to contact you. We’ll make every effort to return the item to you.