In recognition of the profound impact of this global crisis, we have made the difficult decision to cancel Jacob's Pillow Festival 2020 for the safety of our staff, artists, audiences, community partners, friends, and the dance community. Click here to read more.

Frequently Asked Questions

Your experience matters to us. It is our first priority to ensure all guests have an enjoyable visit to Jacob’s Pillow. If you have a question or need assistance of any kind, call the Main Office at 413.243.9919. Check out our frequently asked questions below. We look forward to welcoming you next summer!

We are committed to providing an inclusive environment that cultivates the celebration of the art of dance and its positive impact on communities. We are dedicated to fostering a safe, comfortable, and enjoyable experience for everyone on our beautiful campus. You, as patrons and visitors of Jacob’s Pillow, are expected to contribute to our mutually respectful and welcoming community, supporting the world of dance and its citizens for generations to come.

HAVE A QUESTION?
Ask one of our staff members wearing this nametag and they’ll be happy to assist you!

When is the Pillow open?

The Pillow grounds are open every day and administrative offices are open Monday-Friday 9:30am-5pm. Parking is FREE and you do not need a ticket to enter the grounds. The Archives are open to the public by appointment or by chance during business hours. To make an appointment, contact Norton Owen at 413.243.9919 x150 or [email protected]; or Patsy Gay at 413.243.9919 x154 or [email protected]

Where do I park?

The Pillow has two public parking lots and both are FREE of charge and open to the public. When you arrive, please pull into our main parking lot entrance. There is NO parking allowed on George Carter Road. Any cars in violation will be towed at the owner’s expense

 

Jacob’s Pillow Grounds Map

Map of Jacob's Pillow Grounds

Click image to enlarge

What offerings are open to the public year-round?

Explore our calendar for the most up-to-date events. During the year we host Pillow Parties, co-presentations, In Process Series Showings for members at the $500+ levels, workshops, and community events.

How do I buy tickets to Pillow Parties?

Pillow Party tickets are available online and can be purchased at the door. Learn more about our upcoming Pillow Parties.

Are the grounds fully accessible?

Our theaters and studios are wheelchair accessible; please call 413.243.9919 in advance if you require special seating. For special events and venues, please call the Main Office for detailed seating information. The Inside/Out performance space is located outdoors with mats located along the main pathways for wheelchair and walker use, during the Festival. Accessible public restrooms are located in both the theaters and in two additional locations on the Pillow grounds. Learn more about accessibility at Jacob’s Pillow.

Help! I’ve lost my belongings on-site. How do I get them back?

Don’t panic, we have a lost and found located on our campus. If you have lost an item please call 413.243.9919 x191 or email [email protected] with a description of the item and how to contact you. We’ll make every effort to return the item to you.