Planning your visit:
FAQ

We look forward to welcoming you to Jacob’s Pillow’s 2021 Festival. Before you enjoy a return to dance, please use this FAQ as a guide for your summer planning.

How are tickets different this year compared to previous years?

Bench seating: Tickets for the outdoor Henry J. Leir performances are sold in single seats, 2 person benches, and 3-4 person benches as wooden benches with seatbacks and optional cushions. Benches are physically distanced from each other, but seats within a party are not distanced.
View bench seating and pricing here.

Ticket limits: Due to limited ticket availability in our 2021 season, we have enforced a maximum ticket limit for all patrons. Patrons who wish to attend an onsite performance at our outdoor stage may purchase up to 2 benches during the week-long run of any show or 4 tickets to a site-specific performance.

Pre-show talks: If you would like to attend a pre-show talk (approx. 15 mins in length), please arrive 45 minutes prior to the scheduled performance in order to be seated for the duration of the talk. More information will be available in your pre-visit email.

How do I purchase tickets to onsite performances and events? 

Tickets to onsite performance and events can be purchased online or by phone by contacting the Box Office at 413.243.0745 during operating hours (10am-4pm Monday to Friday).

How will I receive my tickets? 

All tickets will be emailed to the account belonging to the Member who made the reservation. One ticket per bench will be given. For this reason, we require that all members in your party arrive and enter at the same time.  

Where can I find a complete list of events? 

Onsite and online events can be found on our website or you can download our printable onsite event calendar

What do I need to know before I arrive? 

Before you arrive please review our Festival 2021 Patron Covid Protocols.

We recognize that safety guidelines and protocols will likely change throughout the summer on the local, state, and federal levels. We ask for your patience as we adapt our policies in response. Some of our safety guidelines and protocols will not change immediately, and some may not change at all.

What happens if it rains? 

All Festival 2021 performances happen outdoors in uncovered spaces. In the event of inclement weather, performances will be canceled and all ticket buyers will be eligible to receive a refund or donate the cost of their tickets. The Pillow is consulting with an experienced meteorologist to make a daily rain call three hours in advance of each performance.

Will there be an Inside/Out series this year?

No, due to the re-envisioned outdoor festival, the Inside/Out Series will not happen this year. Although we can’t provide the free onsite series this year, we are streaming all Henry J. Leir performances online for free, bringing free Pillow Pop-Ups around Berkshire County through Jacob’s Pillow On the Road, and presenting free onsite Saturday showings of The School at Jacob’s Pillow Performance Ensemble on July 3, July 24, and August 14 (RSVP required). 

What is the Henry J. Leir Stage?

The Henry J. Leir stage is the official name of the Pillow’s beloved outdoor stage where the Inside/Out Performance Series has traditionally been held.

Will there be concessions? Can I bring my own picnic? 

Yes, visitors may order from a selection of appetizers, salads, sandwiches, and more provided by Savory Harvest Catering. We strongly encourage ordering 24 hours in advance of your visit. Visit our Dining page for more information on placing an order.

What time is the Pillow Store be open? 

The Pillow store is open Wednesday through Saturday 1pm – 7:30pm and on Sundays from 1pm – 3:30pm. Please note, the Pillow Store is closed Monday and Tuesday.