Online Events: FAQ
How can I stream online performances?
Registration for Festival 2024 livestreams is available here.
Once registered, you will receive a link to watch on the day of the livestream at 12pm EST. If you register after noon on the day of the performance, you will receive a link to watch upon registration. If you do not receive a link, make sure you are checking the inbox of the email you registered with, and double check spam or promotions folders. If you cannot find an email with a link, contact boxoffice@jacobspillow.org.
Will livestreams be available after the performance ends?
A select number of Festival 2024 performances will be available for an Encore Performance for a 24 hour streaming period. Encore streaming periods will be available for the Royal Ballet of the United Kingdom, The MasterZ at Work Dance Family, Social Tango Project, Dancers of Damelahamid, and Princess Lockerooo & The Fabulous Waack Dancers. Livestream registrants will receive reminder emails when a streaming period begins and ends.
For more information on Encore Performances, including specific times and dates, click here. Livestreams without Encore Performances will not be available to watch after the performance ends.
Can I view the video full-screen?
Yes! Turn on full-screen view by clicking the full-screen icon 
Can I cast a video on my TV?
Yes, you can watch our digital streams on your home television by casting video from your phone or computer to your streaming device. If your device is set up for casting or Airplay, a casting icon in the player will appear on the lower right-hand side.
Need help setting yours up? Check out the following websites from a few popular streaming devices for additional help:
- How to AirPlay to Apple your Apple TV or AirPlay 2 compatible smart TV
- How to use AirPlay on your Roku device
- How to cast a video to your Roku device
- How to use Chromecast to cast a video to your TV
Please note that we are unable to provide customer service or technical support for TV streaming.
Why am I having trouble hearing the video?
Check both the volume level on your computer or device as well as the volume setting in the lower-right corner of the video player. Also, check that your computer or device has not accidentally paired with an unused Bluetooth speaker or headset in your home. If you intend to play audio via Bluetooth, check that your speaker or headset has paired successfully with your computer or device, resetting the connection if needed.
Why is my video grainy?
Video quality adjusts automatically to the speed of your internet connection. If you continue to experience grainy or low-quality video playback, your internet connection may be unstable or may have been interrupted. Try refreshing your browser, and keep other streaming content to a minimum in any open tabs and apps. If the issue persists, try a different device, restart your router, or check your ISP speed here.
Which browser should I use to have the best viewing experience?
If you’re streaming on a Windows computer, we recommend using the latest versions of Chrome or Edge. For Mac users, we recommend using the latest versions of Chrome or Safari.
Can I download a performance and watch it offline?
No, to watch our on demand content, you will need a continuous internet connection. Our content is streamed via the internet, not downloaded to your device.
I am having trouble logging in to Jacob’s Pillow On Demand, what should I do?
If you’re having trouble logging in, please ensure that you are using the email address you used when you registered for the stream. You can retrieve or reset your password here.
You also have the option to authenticate your access using the email address you registered with. During the authentication process, you will receive an email with an authentication code to enter. Submit the code, and the player will become available for you to view.
If you are still having trouble viewing online content, please contact us at boxoffice@jacobspillow.org.