Box Office Policies

We are committed to providing an inclusive environment that cultivates the celebration of the art of dance and its positive impact on communities. We are dedicated to fostering a safe, comfortable, and enjoyable experience for everyone on our beautiful campus. You, as patrons and visitors of Jacob’s Pillow, are expected to contribute to our mutually respectful and welcoming community, supporting the world of dance and its citizens for generations to come.

Please review ticketing policies prior to your visit, including our COVID Health & Safety page here.

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Policies

Fees

Our main stage ticket fees are $3 per seat. This per-ticket fee goes to support the Pillow’s National Historic Landmark grounds and buildings and other operational costs incurred.

Refunds

No refunds. If you are unable to attend, please consider converting your Festival tickets into a tax-deductible donation. Ticket donations are appreciated and support the non-profit programs of Jacob’s Pillow. Tax-deductible receipts are issued. Ticket re-sale on Jacob’s Pillow grounds is prohibited. Ticket resale on Pillow grounds is prohibited.

Exchanges

Exchanges are available based on availability for $5 per ticket up to 48 hours prior to a show and $10 per ticket within 48 hours of a show. Package holders to 5+ performances and Jacob’s Pillow Members receive free exchanges up to 48 hours prior to a show. Tickets may be exchanged between venues for the value of the higher priced ticket; differences in ticket prices cannot be refunded. We cannot guarantee comparable seating.

Late Seating

Late seating is at the discretion of the House Manager. Performances start promptly at their assigned times. Check tickets carefully for curtain times. Seat assignments cannot be guaranteed past curtain.

Show Cancellation

Jacob’s Pillow reserves the right to cancel a performance in the event of inclement weather or other performance emergency. All ticket holders will be notified prior to their performance time if their event has been cancelled. All patrons will be notified by email, and we will also update our website and Box Office phone message. In the event of a cancellation, Jacob’s Pillow will allow 100% refunds to the ticket holders for the cancelled event. You will be contacted via email following the cancellation with more information on this option. Patrons are also encouraged to customize their preferences in their account for additional forms of notification.

Programming Updates

All programming, pricing, and casting is subject to change.

Gift Cards

Gift Cards can be purchased online and are redeemable at the Pillow Store or Jacob’s Pillow Box Office.