Box Office

Box Office Policies

We are committed to providing an inclusive environment that cultivates the celebration of the art of dance and its positive impact on communities. We are dedicated to fostering a safe, comfortable, and enjoyable experience for everyone on our beautiful campus. You, as patrons and visitors of Jacob’s Pillow, are expected to contribute to our mutually respectful and welcoming community, supporting the world of dance and its citizens for generations to come.

Please review our ticketing policies below prior to your visit.


Policies

Fees

Ticket fees are $3 per ticket ordered online; $4 per ticket ordered over the phone; or a one-time $10 fee per subscription package or group ticket order. There is no service charge for walk-up purchases at the Box Office. $2 from each ticket sold goes to support the Pillow’s National Historic Landmark grounds and buildings.

No Refunds

Jacob’s Pillow does not provide refunds. Programs, casting, and pricing are subject to change without notice. If you are unable to attend, please consider converting your Festival tickets into a tax-deductible donation. Ticket donations are appreciated and support the non-profit programs of Jacob’s Pillow. Tax-deductible receipts are issued. Ticket re-sale on Jacob’s Pillow grounds is strictly prohibited.

Exchanges

Exchanges are available based on availability for $5 per ticket up to 48 hours prior to a show and $10 per ticket within 48 hours of a show. Subscribers receive free exchanges up to 48 hours prior to a show or for $5 per ticket within 48 hours of a show. We cannot guarantee comparable seating.

Late Seating

Late seating is at the discretion of the House Manager. Performances start promptly at their assigned times. Check tickets carefully for curtain times. Seat assignments cannot be guaranteed past curtain.

Standby List

In the event of a sold out performance, a standby list will open 1 hour before show time. Patrons must sign up in person at the Box Office. There is a 4 ticket limit per patron. The Box Office will begin filling standby list ticket requests 30 minutes prior to show time if tickets are available. All standby list tickets are full price; discounts and coupons will not apply.

Show Cancellation

In the event of a production being canceled before intermission begins or prior to 50% of the performance being completed, refunds will be awarded at the discretion of Jacob’s Pillow. If a production has completed 50% or more of the performance, no refunds will be distributed.

Gift Cards

Gift Cards can be purchased in-person or online.