Box Office Policies

Policies

No Refunds. Programs, casting, and pricing subject to change without notice. Exchanges are available for a small fee and are based on availability. We cannot guarantee comparable seating. Patron must return physical tickets or evidence of destroyed tickets by mail, fax, or in person during Box Office hours. If you are unable to attend, please consider converting your Festival tickets into a tax-deductible donation. Ticket donations are appreciated and support the non-profit programs of Jacob’s Pillow. Tax-deductible receipts are issued. Ticket re-sale on Jacob’s Pillow grounds is prohibited.

Ticketing fees are $3 per ticket ordered online; $4 per ticket ordered over the phone; and a one time $10 fee per subscription package. There is no service charge for walk-up purchases at the Box Office. $2.00 from each ticket sold goes to support the Pillow’s National Historic Landmark grounds and buildings.

Infants held in front body slings do not need a ticket. Children must be accompanied by an adult; please help them to be considerate of other patrons. Although a child discount is offered for all performances, parents may not find each and every program to be equally appropriate for their children. If you have any questions about the content of any particular program, please contact the Box Office.

Standby List

In the event of a sold out performance, a standby list will open 1 hour before show time. Patrons must sign up in person at the Box Office. There is a 4 ticket limit per patron. The Box Office will begin filling standby list ticket requests 30 minutes prior to show time if tickets are available. All standby list tickets are full price. Discounts and coupons are not valid.

Gift certificates

Gift Certificates can be purchased in-person or online.

Ticket Donations

Jacob’s Pillow Dance strives to foster a strong relationship with the community in many ways, one of which is contributing to non-profit charitable organizations through our ticket donations program. We look to help organizations across Berkshire County and the surrounding areas that benefit and impact arts education and diversity. Throughout the year, we are asked to support hundreds of worthwhile charitable causes and events, and we make every effort to accommodate as many requests as possible. Request a ticket donation here.