Box Office Policies

Policies

Subscriptions must be purchased in person or over the phone. No Refunds. Programs, casting, and pricing subject to change without notice. Exchanges are available based on availability for $5 per ticket up to 48 hours prior to a show and $10 per ticket within 48 hours of a show. Subscribers receive free exchanges up to 48 hours prior to a show or for $5 per ticket within 48 hours of a show. We cannot guarantee comparable seating. If you are unable to attend, please consider converting your Festival tickets into a tax-deductible donation. Ticket donations are appreciated and support the non-profit programs of Jacob’s Pillow. Tax-deductible receipts are issued. Ticket re-sale on Jacob’s Pillow grounds is prohibited.

Ticketing fees are $3 per ticket ordered online; $4 per ticket ordered over the phone; and a one-time $10 fee per subscription package. There is no service charge for walk-up purchases at the Box Office. $2 from each ticket sold goes to support the Pillow’s National Historic Landmark grounds and buildings.

Infants held in front body slings do not need a ticket. Children must be accompanied by an adult; please help them to be considerate of other patrons. Although a child discount is offered for all performances, parents may not find each and every program to be equally appropriate for their children. If you have any questions about the content of any particular program, please contact the Box Office.

Standby List

In the event of a sold out performance, a standby list will open 1 hour before show time. Patrons must sign up in person at the Box Office. There is a 4 ticket limit per patron. The Box Office will begin filling standby list ticket requests 30 minutes prior to show time if tickets are available. All standby list tickets are full price. Discounts and coupons are not valid.

Gift cards

Gift Cards can be purchased in-person or online.

Ticket Donations

Jacob’s Pillow strives to foster a strong relationship with the community in many ways, one of which is contributing to non-profit charitable organizations through our ticket donations program. We look to help organizations across Berkshire County and the surrounding areas that benefit and impact arts education and diversity. Throughout the year, we are asked to support hundreds of worthwhile charitable causes and events, and we make every effort to accommodate as many requests as possible. Request a ticket donation here.